Now you can talk through your questions or concerns on the phone.
Experts only for our Concierge customers! They are waiting to help you with anything you may need to get the most out of your magicJack.
Get a new device at a discount, only available with Concierge.
magicJack Concierge service costs $14.99* for one year — that's less than going to a sit-down lunch.
You can purchase magicJack Concierge anytime, as long as you have active service on at least one magicJack device. magicJack Concierge is effective from date of purchase, regardless of service term associated with the selected device.
“As a Concierge agent, I’m committed to resolving any issues quickly and efficiently.”
“Customers have called me tenacious. I refuse to let go of a problem until it is resolved.”
“As Concierge agents, we are empowered to make a difference in how customers view magicJack and its efforts to provide excellent customer service. We show our customers we do appreciate and value their business.”
We know you value talking on the phone, you have a magicJack after all! To continue serving our millions of customers while keeping our low prices for service and renewals low, we are no longer able to answer all of your great questions on the phone. You may have noticed this if you've tried to contact Customer Care recently - instead of a phone number, you chat online with one of our excellent agents. If you are one of the thousands of customers who prefer to talk to an agent, sign up for magicJack Concierge NOW!
Click here to learn more about Concierge and get access to our excellent, phone-based support today!We know questions can pop up day or night, so we extended hours for the Premium Support offered by magicJack Concierge:
Monday – Friday: 10:00AM – 8:00PM Eastern
It's easy! First, log in to your magicJack account at account.magicjack.com. Upon logging in, click on the banner with the magicJack Concierge logo to sign up for Premium Support!
